F.A.Q.
Orders & Shipping
Question: What forms of payment do you provide?
Answer: Fractal Life accepts PayPal account payments, and all major credit cards (MasterCard, AMEX, Discover, VISA).
To use a credit card: Click CHECK OUT button in cart, Click yellow PayPal button on top in "Express Checkout" box, this pops up a window for PayPal OR Credit/Debit Card, click "Pay with Debit of Credit Card" button at the bottom.
Domestic USA deliveries may be delayed up to 6 weeks due to COVID19 or extreme weather conditions.
International deliveries may take longer due to COVID19 and the customs policy of your country.
Upon purchase, the customer agrees to allow this time-period before disputing a product order.
Domestic shipments: After 6 weeks customer may file a claim with our form on this page.
International shipments: After 8 weeks from original shipment, customer may file a claim on this page.
Please allow 3-7 business days to process and ship your order.
Holiday orders (November-December): This time period gets busy for our business, and may take longer to process and ship your order. We will inform you if shipment will delay past holiday before we ship to you.
We appreciate your patience.
You will receive a tracking number via the customer email provided in the check out page.
Orders may not be cancelled after ordering, unless granted via email.
Occasionally, mail carriers will mark packages as delivered up to 72 hours before they actually are,
so if your order was recently marked as delivered we recommend waiting up to 3 days before requesting a reship.
Fractal Life uses UPS and USPS for all shipping except Super Imploder products. Super Imploder products use the French postal service system. Tracking is included in all orders.
Please allow 3-7 business days before receiving your shipment tracking number.
Fractal Life may approve requests for other shipping methods, with included fees.
Fractal Life uses a drop ship method from manufacturers directly.
Warranty, Refunds & Exchanges
Please note: We do not pay for return or exchange shipping costs.
Warranty Claims, Returns & Exchanges must obtain an RMA# by filling out the form below.
ProOne® products have a 30-day risk-free guarantee & limited lifetime warranty.*
Natural Action Technologies structured water units have a 90-day risk-free guarantee & limited lifetime warranty.**
Fractal Water energizer products offer a 30-day and 90-day risk-free guarantee,
depending on which specific product.
Wayback Water purchases have a 30-day risk-free guarantee.
*For speedier service, ProOne® requests that the purchaser contact them directly.
Please call them at 1-800-544-3533 or email to customerservice@prooneusa.com.
We do not pay for shipping costs to return products.
**Register your Natural Action product using the link below.
Natural Action allows you to contact them directly for any exchanges or refunds.
Please this link to provide them with your order information and receive an RMA#:
https://naturalaction.com/warranty-registration-returns/
Fractal Life may contact the manufacturer to obtain an RMA# and will contact you with return shipping address and instructions.
Fractal Life Solutions is not responsible for return shipping costs.
Refunds will be processed after the manufacturer receives the purchased products back from the purchaser, and will be credited to bank source used in the original purchase.
Fractal Life may approve exchanges upon request. Please contact us here:
Addresses below are for reference ONLY.
Do not ship to the respective address below until your specific RMA# has been sent to you from the manufacturer or by Fractal Life Solutions directly.
ProOne USA
1200 Benstein Rd
Commerce Twp, MI
48390
Natural Action Technologies Inc.
1725 W SR 89A Suite D
Sedona, AZ
86336
Fractal Water, LLC.
P.O. BOX 71
Harwinton, CT
06791